Teleworking has made it possible to considerably reduce the number of employees in the facilities and call centers, which helps to maintain a minimum distance between each work station, for those who continue working on site, another measure implemented throughout the company and supervised by regional and global committees, created especially to manage the dynamics of the workspaces during this crisis. This offers Atento a very broad competitive advantage, thanks to the workforce available to support all the needs of both customers and the greater population. Specifically, teleworking capabilities have already been extended, quickly and effectively, to more than 50,000 agents globally, which represents almost 45% of the total workforce.

In this time of crisis, to ensure that business continues to be generated and that customers have all the solutions at their fingertips, Atento has implemented strict health and safety measures in all of its operations, which match or exceed COVID-19 guidelines of the WHO and local regulations. In addition, the company´s work is essential to allow citizens to access various services without leaving their homes, while always ensuring the safety and health of all of the Atento employees. So the company continues to improve its portfolio and processes, quickly adapting to the new times to continue offering its clients the solutions that their current and future businesses needs.

(NYSE: ATTO), the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top five providers globally, is certainly aware of the humanitarian challenge we are currently facing.

The implementation of strict health and safety measures in all operations has allowed Atento to keep practically all of its work centers open, which, along with the effort made by more than 50,000 agents to keep carrying out their work remotely, gives Atento a broad capacity to meet the needs of all clients.

Atento continues to offer solutions that allow new business generation for its clients and avoids a possible stagnation once the recovery from the COVID-19 crisis begins to take effect.

History of atento brasil call center